Support
We’re here to make your Feelway experience smooth, reassuring, and always within reach. Browse the quick-answer section below, or drop us a note—our team usually replies within one business day.
We’re here to make your Feelway experience smooth, reassuring, and always within reach. Browse the quick-answer section below, or drop us a note—our team usually replies within one business day.
You can send a generous number of messages every day and explore every feature in the app—no credit card required.
Premium gives you higher daily message limits—so you can reflect as much as you like—and expanded AI memory, letting the assistant consider more of your past chats for richer, more personalised replies. Subscriptions are handled securely through Google Play or the Apple App Store.
Anytime. Open ProfileScreen → Subscription inside Feelway, or use your device’s native store (Google Play > Payments & Subscriptions or App Store > Subscriptions). Your access stays active until the current billing period ends.
Feelway guides you with principles drawn from Cognitive Behavioral Therapy (CBT)—a proven, goal-oriented approach that helps you understand links between thoughts, emotions, and actions.
No. Feelway is a self-help and reflection tool, not a substitute for professional diagnosis or treatment. If you have medical or mental-health concerns, please consult a qualified healthcare provider.
The AI is trained on best-practice psychological frameworks, but it can make mistakes. Always use your own judgment and seek expert advice when needed.
Absolutely. We store only what we need to run the service—your email and conversation data—under strict security measures. We never sell or share data with advertisers.
Feelway runs on iOS 15 + and Android 9 +. A web version is on our roadmap.
Use the form on this page or email paul@zollsoft.de
Tell us what’s on your mind and we’ll get back to you shortly. Your feedback shapes the next version of Feelway.